Please note that we use software on our Shopify account or the couriers software to make and print your courier labels for all orders (this may change in the future should a preferred software become available). To do so we need to enter and save your contact and address details into that platform. This is saved with Shopify, the courier, Orderspace and our accounts software Xero and used for future labels we create for your orders and anything we need to send you or bill you. Shopify or the courier we use may contact you (normally automatically) about progress to your shipment created through this platform. We currently use DPD as our courier, but we may use others such as An Post or GLS for example. 

Direct debt charges that bounce come with a €5 fee to cover the extra admin and costs charged to us by Gocardless. Late fees are charged at 1.5% per month (the same we are charged by our Green suppliers).